The lead times on the product pages are regularly updated and this is where you will be able to estimate the approximate dispatch timeframe.

If the payment has been made, your order has gone through. You should have received a confirmation email after making your purchase, sometimes they can be found in your Spam/Junk folder.

Yes, you can absolutely cancel your pre-order at any point leading up to dispatch! Get in touch with our customer care team for any questions regarding your pre-order.

No, we are an online retailer and do not operate a public showroom. Our warehouse is located in Western Junction, Tasmania, but all purchases are made through our website.

We love getting your goodies to you quickly! That’s why we aim to dispatch your order within 24 hours (or one business day) from the moment you click “order.” If an item is out of stock, you can now pre-order it; however, please note that pre-orders do not fall under our 24-hour dispatch guarantee. If you need to make any changes to your order within this period, simply contact our customer care team.

Once your order is placed, you will receive a confirmation to your nominated email address. You'll also receive a separate shipping confirmation email once your order has been dispatched, which will include tracking details.

Please contact our customer care team as soon as possible if you need to make changes to your order. Reach out via phone on 1300 731 506, or email at support@tapandhouse.com.au. Changes may not be possible once an order has been dispatched.

We are only shipping our products to Australia and New Zealand at this stage.

Delivery timeframes are largely dependant on your selected shipping method. ETA's vary from 1-5 business days to metro areas and 3-10 business days for rural areas. These ETA's are provided by the couriers and are not a guarantee by us.